LEGAL REFERENCE

How 388wine Handles Your Personal Data

At 388wine, your personal data belongs to you — we collect only what we need to keep your account secure and your experience smooth. This page sets out...

Transparent Data UseSecure Account StorageYour Right to AccessPakistan Region ScopeClear Opt-Out Paths
388wine How 388wine Handles Your Personal Data

What This Privacy Policy Covers for You

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how we handle your personal information, or you want to exercise any of your data rights...

Email Privacy Request Send your data request, correction notice or deletion...
Live Chat Support Open the chat widget from any page on...
Ticket System Log a formal privacy ticket through your account...
WHY YOU CAN RELY ON US

How 388wine Earns Your Trust on Privacy

We have built our data practices around clarity and control. Every choice we make about your personal information is documented, auditable and reversible on your request. Here is what that looks like...

No Third-Party Data Sales

Your personal details, payment identifiers and browsing behaviour on 388wine.pro are never sold or rented to advertisers, data brokers or unrelated third parties under any circumstance.

Encrypted Data Storage

All account records, including linked JazzCash and Easypaisa references, are stored using industry-standard encryption at rest and in transit so unauthorised parties cannot read them.

Minimal Collection Principle

We collect only the data we genuinely need — name, contact, and payment method references — and nothing more. If we do not need it to run your account, we do not ask for it.

Regional Law Alignment

Our retention and processing practices align with the applicable data-protection framework in supported Pakistan regions, so your rights under local law are always respected.

Regular Policy Audits

Our privacy policy is reviewed on a scheduled cycle. When we update it, we notify your registered email ahead of the change so you are never surprised by new terms.

Dedicated Privacy Contact

A named privacy team — not a generic helpdesk — handles all data requests. That means your query goes to someone accountable for getting the answer right, every time.

How This Policy Aligns With Our Other Terms

Our privacy commitments run consistently across every legal page on 388wine.pro. The table below shows how the privacy policy connects with our other policy documents so you can...

Terms and ConditionsOur terms reference this privacy policy for all data-handling clauses, so both documents stay aligned when either is updated.
Cookie PolicyCookie preferences you set on 388wine.pro are stored against your account and honoured across all sessions, consistent with this policy.
Account Security PolicyIdentity verification steps described in the account security document follow the same data-minimisation principles set out here.
Payment Processing TermsJazzCash, Easypaisa, SadaPay and Raast transaction data is handled under the same retention rules referenced in this privacy policy.
Withdrawal Verification RulesDocument checks required for withdrawals collect only the fields this policy authorises — no additional personal data is requested at that stage.
Marketing CommunicationsAny promotional email you receive from us is sent only when you have given explicit consent as described in this policy's communications section.
Data Deletion RequestsDeletion requests submitted via any channel are processed under a single workflow, so the outcome is the same regardless of where you submit your request.
POLICY DESIGN HIGHLIGHTS

Key Features of Our Privacy Approach

We designed the privacy framework at 388wine to be easy to read and simple to act on. These six features define how the policy works in practice for...

Plain-Language Drafting Every clause in this policy is written in clear English...
One-Click Consent Withdrawal You can withdraw marketing consent directly from your account settings...
Data Portability Export Request a machine-readable export of the personal data we hold...
Breach Notification Commitment In the unlikely event of a data breach affecting your...
Retention Schedule Transparency We publish the specific retention period for each data category...
Child Account Prevention Our registration flow includes age verification steps to prevent account...

Frequently Asked Questions About Our Privacy Policy

We collect your full name, email address, phone number and the payment method references you use — such as your JazzCash or Easypaisa account identifier — to process transactions and verify your identity.

We share data only with payment processors like JazzCash, Easypaisa, SadaPay and Raast to complete your transactions, and with identity verification services where required. We do not sell your data to anyone.

We retain account records for the period required by applicable regulations in supported Pakistan regions, typically up to five years for financial transaction data, then securely delete or anonymise remaining records.

Email our privacy team or submit a ticket through your account dashboard. We confirm receipt within 24 hours and complete data access or deletion requests within five working days of verification.

Payment references are retained for the minimum period required by financial compliance rules in supported regions. Once that period expires, the references are permanently deleted from our systems.

Yes. We send an email to your registered address before any change takes effect, summarising what has changed. You can then review the updated policy and, if you disagree, close your account.

All personal data is encrypted both in transit and at rest using current encryption standards. Access inside our systems is restricted to staff who need it to operate or support your account.